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In a global village,
you need to brace yourself to face the onslaught of competition.
To gain that vital edge, you need to necessarily look at people
both inside as well as outside. Each person is a unique combination
of one’s heredity as well as environment giving rise to different
personalities. |
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To be successful in customer service, one needs
to understand the personality that lies within that individual
customer and see how one can flex his or her own style to suit
that of the customer. That means, you need to approach every customer
as an individual. “One size fits all” does not work
any more!!!
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‘I CARE’ is not just a training programme,
it is a total behavioural intervention. |
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process involves; |
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Personnel Personality Assessments |
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Personnel Communication Response Style |
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Training in Style flexing |
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Understanding Customer Personalities |
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Training in ‘I CARE’
methodology |
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Training in Behaviour modification |
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Training for action and results |
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Training for tough customers |
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Planning and starting the ‘I CARE’
campaign |
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Monitoring the ‘I CARE’
campaign |
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Getting Systems driven approach to take over
the ‘I CARE’ process. |
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The ‘I CARE’ echo |
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Infusing ‘I CARE’
EFFECTIVELY |
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‘I CARE’ ENQUIRY |
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Enriching Customer Service through
‘I CARE’ is power packed process that strengthens your
knowledge and develops the skills you need to deliver an improved
level of service to your customers. You may choose between an organisation
wide campaign, individual coaching or group training sessions. |
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Please enquire for details: |
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You may also contact us for other programmes that call
for behaviour modification to get the best out of core competencies
in any individual at all levels. |
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I CARE’ CAMPAIGN |
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Probably the ONLY Customer Service Intervention of
its Kind |
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| ‘I CARE’ is a holistic approach to
excellence in customer service. |
| ‘I CARE’ is a way of life. |
| ‘I CARE’ is how every individual
is recruited, inducted, trained and retrained to effectively
treat each customer as an individual. |
| ‘I CARE’ is all about understanding
differing personalities and fine tuning one’s approach
to suit the specific needs of that individual. |
| ‘I CARE’ is an attitude to customer
service that counts. It is a healthy habit that needs to be
carefully cultivated at every level, and at all times. |
| ‘I CARE’ is about organisational
culture. |
| ‘I CARE’ is a total philosophy
of gaining and retaining customers by gaining an insight into
their personality, their needs and wants. |
| ‘I CARE’ IS ALL SET TO HELP PEOPLE
CHANGE FOR THE BEST |
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Take the LEAD before
your competitors do ! |
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If you want
to really make that vital difference to your organisation,
to your people and more importantly to your customers, call
us for a discussion on how we can implement the ‘I CARE’
campaign and set the process in motion.
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I CARE is yet another behaviour modification approach
from Oscar Murphy International that sets the tone for human empowerment
in Customer Service. |
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Individualised
Customer
Approach
Rewards
Excellence |
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CustOMIzed & Facilitate
by |
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